eNom^® ETP Pricing Tier Adjustment in Response to Registry Price Increase

Domain registries VeriSign, Afilias, Neulevel and Public Interest Registry (PIR) have notified all ICANN accredited registrars that they will be raising their wholesale prices. As a consequence, eNom^® will be adjusting its ETP pricing tiers effective Tuesday, September 30, 2008 as follows:

The exchange rate and value of your eNom^® Points will remain the same - each point is redeemable for domain names or web services at the rate of 1 point = $1.00. All ETPs will be notified of this adjustment by email on Friday, August 29, 2008. Notifications are sent to the registered email address within your account profile. If you did not receive this email, please review your account profile and update your email addresses if necessary. What if I missed the email? View it here.

Frequently Asked Questions

Which TLDs are affected by the new pricing tiers?

Based upon your current ETP pricing tier (Premier, Volume, Basic, and Alternative), the following TLD prices are being changed: .com, .net, .org, .info, .biz, .us, and .name.

When will the new ETP pricing begin?

All price increases will go into effect starting on Tuesday, September 30, 2008.

How will my customers be affected?

• Your clients will not be affected if you are doing your own billing and you do not use a sub-account structure.
• If you are using PDQ, Registry Rocket, or have a sub-account base, you will need to update your customers to meet the new minimum ETP pricing requirements (see minimum prices listed below). If your pricing does not meet the minimums by Tuesday, September 30, 2008, eNom^® will automatically adjust your pricing. We recommend you update your customers pricing prior to Tuesday, September 30, 2008.

What do I need to do for my customers?

If you use any of the following services, you will need to update your customer's cost:

• Default Retail Pricing
• Sub-Account (Reseller and Retail)
• PDQ Pricing (remember to republish after changing the settings)
• Registry Rocket Pricing

If you have any questions, we are happy to assist you.

How do I update my customer's pricing?

You have full access to change your pricing within your account manager. We have detailed articles on how to change pricing within eNom.com, PDQ, and the eNom API. Please login to your eNom account and go to our Customer Support Help page (see articles: 684, 685, and 686) to learn more about how to make these changes.

If you have questions about how to modify your pricing for your sub-reseller or direct retail accounts, please contact our Sales team at sales@enom.com Monday - Friday between 6 AM to 6 PM PT (excluding US holidays).

What will my new minimum pricing be for Default, PDQ, Registry Rocket, and Sub Account pricing?

For Sub-Reseller accounts, the minimum "reseller" price you can set is either your cost or $8.95, whichever is higher. For Registry Rocket, PDQ, Default Retail, and Sub-Retail account pricing, you will need to set the "retail" cost to include the transaction fees. (See grid below)

ETP Pricing Tiers	New Domain Pricing Tier (year)	New Minimum Retail (year)	New Minimum for Reseller Sub Account (year)
PREMIER	$7.95	$9.18	$8.95
VOLUME	$8.95	$10.21	$8.95
BASIC	$9.95	$11.24	$9.95
ALTERNATIVE	$10.95	$12.27	$10.95

Note: These minimums do not affect you if you are not using eNom's Billing, the PDQ, Registry Rocket, or the sub-account structure.

How do I change my pricing tier?

Please contact your Sales Account Manager at (425) 274-4500 Option #1 from Monday - Friday between 6 AM to 6 PM PT (excluding US holidays) or email them at sales@enom.com. They can help you identify what pricing tiers will work the best for your business.

Will this pricing change affect renewals as well as registrations?

Yes, any transactions posted on or after Tuesday, September 30, 2008 will be processed with the new pricing level.

How do I ensure that I will receive all pricing and promotional notifications?

Please make sure your contact info is up to date including telephone and email addresses within "My Info" in your eNom^® account manager.

What if I have other questions?

We will revise and update this page periodically, so please feel free to review it for future updates. Or you may want to contact us by:

• Calling your Sales Account Manager at (425) 274-4500 Option #1 from Monday - Friday between 6 AM to 6 PM PT (excluding US holidays) or email them at sales@enom.com.
• Contacting our 24x7 customer support at (425) 274-4500 Option #3 for afterhours support.
• Submitting a Support Center ticket here.